1. I don't feel comfortable giving my credit information over the Internet, how else can I place an order?
SiouxCityJerky.com uses the latest in security technology to ensure that your personal
information is protected (please see our Privacy Policy). However, if
you still have concerns about placing orders over the internet, you can
submit your order via telephone by contacting us at
2. What if I am not satisfied with my order?
SiouxCityJerky.com will credit you for the total purchase price, upon receipt of any
unopened and re-sellable product within 30 days of purchase. If you are
returning a product that was originally purchased with a gift
certificate, you will receive an in-store credit as your refund.
Otherwise, your refund will be awarded in the same manner as the item
was purchased.
3. How do I cancel an order I just placed?
If for any reason you find that you need to cancel an order, change an
item in an order, or change the shipping address, please call us at
.
Generally, we cannot cancel an order once it has shipped
from the warehouse. Therefore, the sooner you call us, the better our
chances of canceling the order in time. If we are unable to make the
change before the order is processed and shipped, you may need to return
the item. Please see our return policy for details.
4. How long will it take for me to receive my products?
Orders are typically processed within 24 business hours of an order being
placed. Please then allow the number of business days on the shipping
method you selected. Please check out our
Shipping Details Page for more details.
5. What are the health benefits of eating jerky?
Beef jerky is naturally high in protein and low in fat and carbohydrates.
Since most jerky is generally 97%-98% fat-free, you would be hard
pressed to find a healthier and better-tasting snack on the market.
Jerky is a healthier snack alternative than chips, cookies, or candy.
Beef jerky is the perfect snack item to incorporate into any diet.
6. What is the best way to store my jerky to make sure it lasts long and keeps fresh?
Store the jerky in a sealed package at room temperature in a dry cupboard or counter area to ensure maximum freshness.
7. I have a specific food allergy. How can I find out more information on the ingredients in the products?
A high-resolution picture of the nutritional value and ingredients or a
link to the nutritional information is provided on most product
description pages for easy access.
8. What is the little white bag in the beef jerky packages?
The white bag in most packages is iron oxide oxygen absorber. It is non-toxic.
It helps to extend the freshness of the product.
9. Do you charge a sales tax?
Tax laws regarding purchases made over the internet vary from State to
State. For Iowa-based companies with retail internet sites
(siouxcityJerky.com), taxes will be charged to all orders shipping to an Iowa
address, regardless of where the purchaser resides.
10. What happens if an item is out of stock?
We make jerky in small, frequent batches. This ensures that we can get the
freshest product possible to our customers. From time to time,
unexpected demand can put us out of stock on certain items. We will do
our best to increase production and get these orders filled as quickly
as possible. For gift baskets and combination packages, we reserve the
right to make substitutions of equal or greater value on these items.
Gifts are usually time sensitive and getting your gifts delivered on
time is our #1 priority.
